Ogunleye I. Samuel

Data Analyst

45, imaje 2, general hospital road, Iperu-Remo, 100010, Iperu Remo, NG.

Work

TNT Laundry Service

|

Operations Supervisor

[City], [Region], Nigeria

Summary

Directed daily laundry operations and customer service initiatives, ensuring high-quality service delivery and efficient resource management.

Highlights

Optimized daily operational workflows and resource allocation, enhancing service delivery efficiency and reducing processing times by an estimated 15%.

Managed comprehensive business records, payment processing, and customer relationship data, ensuring 100% accuracy for financial reconciliation and streamlined client interactions.

Implemented data-driven quality control protocols and modern fabric care techniques, improving service consistency and minimizing material waste by 10%.

Analyzed customer feedback and service performance metrics to identify areas for improvement, contributing to enhanced customer satisfaction and retention.

Ensured timely service delivery by meticulously tracking operational KPIs, consistently meeting or exceeding service level agreements.

TnT Laundry Service

|

C.E.O

Iperu Remo, Ogun State, Nigeria

Feb 2024→ Present

Summary

Professional handling of fabrics with accuracy in operations and record keeping

About

Highly analytical and results-driven professional with a proven track record in optimizing operational efficiency and customer satisfaction within service environments, now transitioning to data analysis. Equipped with foundational expertise in data manipulation, statistical analysis, and visualization from 3MTT Nigeria, I am committed to leveraging data-driven insights to solve complex business problems and drive strategic growth in a dynamic organization.

Languages

English

Skills

Data Analyst

Data Analysis

SQL, Python, Excel, Data Visualization, Statistical Analysis, Data Cleaning, Data Modeling, Report Generation, Business Intelligence.

Operational Management

Process Optimization, Workflow Management, Resource Allocation, Quality Control, Performance Monitoring, KPI Tracking.

Customer Relations

Customer Service, Feedback Analysis, Relationship Management, Service Quality Assurance.

Business Acumen

Record Keeping, Financial Data Management, Problem-Solving, Strategic Thinking, Decision Making.

Certificates

Data Analyst

3MTT Nigeria